At ABC Vacuum Warehouse, we take pride in our customer service. If your order arrives damaged or defective, please contact us and we will take care of you. Also, if an order or shipping address needs to be changed, please call us at 1-800-285-8145. We try to ship out orders as soon as possible and the fastest way to reach us is by phone. Our office hours are Mon-Fri 9AM to 5PM Central Time.