Shipping at ABC Vacuum Warehouse

FREE Ground Shipping In The Lower 48 States*-All vacuum cleaners, due to the size of the packages, are shipped with standard ground unless otherwise requested. Orders weighing over 6 lbs. (Vacuums, Air Purifiers, and Other Appliances) Shipping is Free via insured Ground (typically 3-7 days) with a tracking # provided by email.

Orders weighing under 6 lbs. (Bags, Belts, and Accessories)
Shipping is Free via USPS Parcel Post (typically 5-10 days).

Shipping Time Delivery time is usually 5-7 business days for via ground shipping. Orders are shipped out the same day if they are placed on a weekday before 1PM Eastern, 10AM Pacific Standard Time.

Exceptions:

Alaska and Hawaii $45 for each vacuum cleaner or appliance. Free shipping for bags, belts, and small accessories. Will be sent by U.S. Postal Service Priority Mail.

APO and FPO $35 for each vacuum cleaner or appliance. Free shipping for bags, belts, and accessories. Will be sent by U.S. Postal Service Priority Mail.

We do not ship Express, Overnight, Next Day Air, and 2ndDay Air due to security and large expense. Call 1-800-285-8145 to request an exception.

We do not ship internationally Shipping is very costly internationally. We only sell 110-volt machines that do not operate in most countries outside the US. Therefore, we limit sales within the states. Also, we do not ship to US Territories such as Guam, Puerto Rico, or the Virgin Islands. Call 1-800-285-8145 to request an exception.

Address Changes or Corrections: If you placed an online or phone order with an incorrect address you need to contact us by phone as soon as you discover it. Please do not send emails. We process orders as they come in so it is imperative that you act quickly. If your order has already shipped out, we can still make corrections but we will charge $15.00 to do this. This correction fee will be charged to your credit card.

Important Notes:

*Our Ground Shipping does not deliver to PO Boxes, APO's, or FPO's. US Postal is required for those items.

**These items are always shipped US Priority Mail and are Generally received within 4-5 days from placement of the order.

For questions regarding unique shipping situations, please call us at 1-800-285-8145 or e-mail us at customerservice@abcvacuum.com

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Your Information Privacy

At ABC Vacuum Warehouse, we are committed to protecting your privacy.

We will not sell or distribute any information collected. It is strictly for use within ABC Vacuum Warehouse only.
 

What information do we collect and how do we use it?

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

When you send us email or have an information request, we need only an e-mail address--which we use to send the information you requested.

We personalize the shopping experience by using your purchases to shape our recommendations. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you'll find valuable. If you would rather not receive this information, simply reply with an email which says ""remove"" in the subject line.

In order for you to review, update, or correct your personal information with us, you must provide information that corresponds with our database and have a verifiable order confirmation. You must verify your previous information before we will allow it to be reviewed, updated or corrected.


How does ABC Vacuum Warehouse protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.


What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.


Will ABC Vacuum Warehouse disclose the information it collects to outside parties?

ABC Vacuum Warehouse does not sell, trade, or rent your personal information to others. ABC Vacuum Warehouse may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at ABC Vacuum Warehouse possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

 

Your consent

By using our Web site, you consent to the collection and use of this information by ABC Vacuum Warehouse. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.


Tell us what you think

We welcome your questions and comments about privacy. Please send e-mail to customerservice@abcvacuumwarehouse.com