Shipping at ABC Vacuum Warehouse

FREE Ground Shipping In The Lower 48 States*-All vacuum cleaners, due to the size of the packages, are shipped with standard ground unless otherwise requested. Orders weighing over 6 lbs. (Vacuums, Air Purifiers, and Other Appliances) Shipping is Free via insured Ground (typically 3-7 days) with a tracking # provided by email.

Orders weighing under 6 lbs. (Bags, Belts, and Accessories)
Shipping is Free via USPS Parcel Post (typically 5-10 days).

Shipping Time Delivery time is usually 5-7 business days for via ground shipping. Orders are shipped out the same day if they are placed on a weekday before 1PM Eastern, 10AM Pacific Standard Time.

Exceptions:

Alaska and Hawaii $45 for each vacuum cleaner or appliance. Free shipping for bags, belts, and small accessories. Will be sent by U.S. Postal Service Priority Mail.

APO and FPO $35 for each vacuum cleaner or appliance. Free shipping for bags, belts, and accessories. Will be sent by U.S. Postal Service Priority Mail.

We do not ship Express, Overnight, Next Day Air, and 2ndDay Air due to security and large expense. Call 1-800-285-8145 to request an exception.

We do not ship internationally Shipping is very costly internationally. We only sell 110-volt machines that do not operate in most countries outside the US. Therefore, we limit sales within the states. Also, we do not ship to US Territories such as Guam, Puerto Rico, or the Virgin Islands. Call 1-800-285-8145 to request an exception.

Address Changes or Corrections: If you placed an online or phone order with an incorrect address you need to contact us by phone as soon as you discover it. Please do not send emails. We process orders as they come in so it is imperative that you act quickly. If your order has already shipped out, we can still make corrections but we will charge $15.00 to do this. This correction fee will be charged to your credit card.

Important Notes:

*Our Ground Shipping does not deliver to PO Boxes, APO's, or FPO's. US Postal is required for those items.

**These items are always shipped US Priority Mail and are Generally received within 4-5 days from placement of the order.

For questions regarding unique shipping situations, please call us at 1-800-285-8145 or e-mail us at customerservice@abcvacuum.com

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ABC Vacuum Warehouse Return Policy

Defective Merchandise

Customers have 30 days from the shipment date to return defective merchandise. When customers contact ABC Vacuum Warehouse within the 30 day window, they have the option to receive a replacement unit or a refund. ABC will arrange a FedEx label to be sent to you. Once the item arrives at ABC’s warehouse, the replacement unit will be shipped or the refund will be issued within 48 business hours.

Unsatisfactory (did not meet expectations) Merchandise

Customers have 30 days from the shipment date to return unsatisfactory merchandise for a refund or replacement item. Customers have two options: they can pay the return shipping costs and receive a full refund –or— ABC pays the return shipping, and the customer receives a full refund sans 10 percent for restocking fees. Once the item has been returned and inspected, the refund will be issued within 48 business hours.

Instructions

If you feel you need to make a return, please contact us at 1-800-285-8145 and ask for returns. You will then be given instructions for the return.


Changes to this policy will always be posted on this page. If any changes take effect after your purchase, the previous policy will apply.