ABC Vacuum Warehouse Return Policy
30 Day Money Back Guarantee!
At ABC Vacuum Warehouse, we offer a 30 day money back guarantee on all purchases. We want to make sure your vacuum does indeed fit your needs. On all vacuums, you have 30 days to return the item for either exchange or refund. We do require that you simply ship it back to us with the product in like new and acceptable condition. Damage to the merchandise due to abuse is unacceptable. We do understand that there may be wear and tear on the shipping box which is not a factor. After 30 days, all defects and repairs are covered under the product manufacturer's warranty. Remember that we want you to be satisfied not only with your purchase but your whole experience with ABC Vacuum Warehouse.
Shipping Damage or Defective Merchandise
If you receive an item that was damaged in transit or upon initial use discover a defect within 30 days of you receiving the product please contact us. We will issue a return shipping label for the item to be returned to our facility at no charge to you. Once we receive tracking information on the returning damaged/defective item, we will release shipment of the replacement item with no additional charges to you.
Once an order is placed, it is the customer's responsibility to immediately contact us by phone to cancel. Email is not sufficient due to the speed of our processing cycle. The order will ship as quickly as possible during business hours. Once shipped, the order cannot be canceled or rerouted.
If this is a shipment over 5lbs, the receiver must refuse the package at the door in order to receive a refund. Otherwise, you are responsible for return of the item and need to contact us for an RMA number.
There will be a $15 restocking fee applied for all cancellations and an additional $15 for a door refusal or inability to accept/sign for delivery.
On refunds, there is a nominal $15.00 restocking fee. Accessory products such as bags, belts, filters, and tools should all be returned as well or they will be deducted from the refund. Credits will be performed within 5 days after returned items are received and inspected.
If you feel you need to make a return, please contact us at 1-800-285-8145 and ask for returns. You will then be given instructions for the return.
Changes to this policy will always be posted on this page. If any changes take effect after your purchase, the previous policy will apply.