Shipping at ABC Vacuum Warehouse

FREE Ground Shipping In The Lower 48 States*-All vacuum cleaners, due to the size of the packages, are shipped with standard ground unless otherwise requested. Orders weighing over 6 lbs. (Vacuums, Air Purifiers, and Other Appliances) Shipping is Free via insured Ground (typically 3-7 days) with a tracking # provided by email.

Orders weighing under 6 lbs. (Bags, Belts, and Accessories)
Shipping is Free via USPS Parcel Post (typically 5-10 days).

Shipping Time Delivery time is usually 5-7 business days for via ground shipping. Orders are shipped out the same day if they are placed on a weekday before 1PM Eastern, 10AM Pacific Standard Time.

Exceptions:

Alaska and Hawaii $55 for each vacuum cleaner or appliance. Free shipping for bags, belts, and small accessories. Will be sent by U.S. Postal Service Priority Mail.

APO and FPO $55 for each vacuum cleaner or appliance. Free shipping for bags, belts, and accessories. Will be sent by U.S. Postal Service Priority Mail.

We do not ship Express, Overnight, Next Day Air, and 2ndDay Air due to security and large expense. Call 1-800-285-8145 to request an exception.

We do not ship internationally Shipping is very costly internationally. We only sell 110-volt machines that do not operate in most countries outside the US. Therefore, we limit sales within the states. Also, we do not ship to US Territories such as Guam, Puerto Rico, or the Virgin Islands. Call 1-800-285-8145 to request an exception.

Address Changes or Corrections: If you placed an online or phone order with an incorrect address you need to contact us by phone as soon as you discover it. Please do not send emails. We process orders as they come in so it is imperative that you act quickly. If your order has already shipped out, we can still make corrections but we will charge $15.00 to do this. This correction fee will be charged to your credit card.

Important Notes:

*Our Ground Shipping does not deliver to PO Boxes, APO's, or FPO's. US Postal is required for those items.

**These items are always shipped US Priority Mail and are Generally received within 4-5 days from placement of the order.

For questions regarding unique shipping situations, please call us at 1-800-285-8145 or e-mail us at customerservice@abcvacuum.com

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Some Common Questions About Exclusive ABC Warranties

Each item will list the warranty it comes with. There are two kinds of warranty, a manufacturer warranty and an ABC Vacuum Warehouse warranty. Manufacturer warranties are handled through the manufacturer or a local authorized warranty. The ABC Vacuum Warehouse warranty is handled directly through us.

If I have a problem, how is it handled?

We first have technical support at the 1-800-285-8145 and customerservice@abcvacuumwarehouse.com to offer technical assistance and see if the problem can be solved easily. Secondly, if it is simply a small part needed, we can priority ship so that it is received quickly and conveniently without you ever leaving your home. Items that must be sent back to us for repair, will be repaired as soon as possible. We then return ship it at no charge to the customer. This process keeps turn around time close to what it would be if you had it repaired locally. However, the cost of shipping the item to us will be paid by the customer.

ABC Vacuum has been in the mail order business offering warranty and repair service for over 20 years. We are listed with a Business Bureau online service so that our record can easily be accessed. Rest assured that, if ever needed, your warranty will be handled professionally and quickly.