Shipping at ABC Vacuum Warehouse

FREE Ground Shipping In The Lower 48 States*-All vacuum cleaners, due to the size of the packages, are shipped with standard ground unless otherwise requested. Orders weighing over 6 lbs. (Vacuums, Air Purifiers, and Other Appliances) Shipping is Free via insured Ground (typically 3-7 days) with a tracking # provided by email.

Orders weighing under 6 lbs. (Bags, Belts, and Accessories)
Shipping is Free via USPS Parcel Post (typically 5-10 days).

Shipping Time Delivery time is usually 5-7 business days for via ground shipping. Orders are shipped out the same day if they are placed on a weekday before 1PM Eastern, 10AM Pacific Standard Time.

Exceptions:

Alaska and Hawaii $55 for each vacuum cleaner or appliance. Free shipping for bags, belts, and small accessories. Will be sent by U.S. Postal Service Priority Mail.

APO and FPO $55 for each vacuum cleaner or appliance. Free shipping for bags, belts, and accessories. Will be sent by U.S. Postal Service Priority Mail.

We do not ship Express, Overnight, Next Day Air, and 2ndDay Air due to security and large expense. Call 1-800-285-8145 to request an exception.

We do not ship internationally Shipping is very costly internationally. We only sell 110-volt machines that do not operate in most countries outside the US. Therefore, we limit sales within the states. Also, we do not ship to US Territories such as Guam, Puerto Rico, or the Virgin Islands. Call 1-800-285-8145 to request an exception.

Address Changes or Corrections: If you placed an online or phone order with an incorrect address you need to contact us by phone as soon as you discover it. Please do not send emails. We process orders as they come in so it is imperative that you act quickly. If your order has already shipped out, we can still make corrections but we will charge $15.00 to do this. This correction fee will be charged to your credit card.

Important Notes:

*Our Ground Shipping does not deliver to PO Boxes, APO's, or FPO's. US Postal is required for those items.

**These items are always shipped US Priority Mail and are Generally received within 4-5 days from placement of the order.

For questions regarding unique shipping situations, please call us at 1-800-285-8145 or e-mail us at customerservice@abcvacuum.com

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Help, My Dyson Won't Stand Up!

Occasionally, we get calls from our customers with problems locking their Dyson vacuum in the upright postition. This is a minor problem common with the Dyson DC07 and DC14 series and can easily be fixed by the customer. This page will show how to fix this problem. Although we show a Dyson DC14 Animal on this page, these instructions will work on any Dyson vacuum in the DC07 and DC14 series.

During shipping, moving parts on a Dyson vacuum can shift in position. One of these parts is a swinging arm in the base of the unit. This arm holds a removable elbow pipe in the vacuum's air passage. This arm can move out of the way so that you can clear out a blockage in the air passage. When this arm is out of position, the vacuum will not lock in the upright position. Fig. 1 Shows the base of a Dyson DC14 Animal locked upright. The red arrow points to the swinging arm. Fig. 2 shows the vacuum with the swing arm out of position. Since the swing arm is lower than it should be, it doesn't line up with the tab on the main body indicated by the red arrow.

Lean the handle of your Dyson all the way back and locate the black button on the right side of the vacuum indicated by the red arrow in Fig. 3.. Press the button down and hold it to unlock the swing arm.

While holding down the black button, pull the swinging arm (Shaded red in Fig. 4) all the way up. Fig. 5 shows the swinging arm in the correct position. Release the black button to lock the swing arm back in place.

The vacuum can now lock in the upright position as shown in Fig. 6. Note how the tab on the swinging arm overlaps the tab on the main body.